Frequently Asked Questions

✨ General Questions

What is UnicornZ and Tutus?
We’re a magical children’s brand built to spark joy through bold, fluffy tutus and empowering stories starring Meme & Zuri.

How can I contact you?
You can reach us on our Contact Page or email us anytime — we usually respond within 1–2 business days.

🚚 Shipping & Delivery

Do you ship internationally?
Yes! We offer shipping to most countries worldwide. If Shopify supports it, we likely ship there.

How is shipping calculated?
Shipping rates are calculated at checkout based on your location, order size, and the shipping method you choose.

When will I receive my order?
Once shipped, most orders arrive within 5–10 business days. International orders may take longer depending on customs and destination.

📏 Sizing & Fit

How do I choose the right size?
Our tutus are stretchy and true-to-size. If you’re unsure, we recommend sizing up for extra twirl room.

Do you offer size charts?
Most products list sizing info on the product page, but feel free to reach out if you’re unsure.

🔄 Returns & Exchanges

What’s your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items. Customers are responsible for return shipping costs.

Can I exchange for a different size?
Absolutely! If the size isn’t right, just contact us and we’ll help you find a better fit.

👗 Product Care

How do I wash my tutu?
Hand wash cold and hang dry. Avoid ironing glitter trim — it’s magic, not metal!